Thursday, June 10, 2010

What do you do in the summer?

That question gets posed from outside the education community, with the general assumption being that everyone vacations all summer long if they work in the K-12 education environment. Not true. Furthermore, I think the assumption is that the K-12 technology coordinators and staff are simply in charge of "keeping the computers running". Sure, there are computers to replace and re-image. That doesn't even scratch the surface of everything these departments are asked to deal with during the summer and throughout the year. Here's my off-the-cuff stab at a list, and I'm sure that this isn't exhaustive:

Printers
Copiers
Web site creation and maintenance
Televisions
DVD
Media distribution servers/solutions
Digital cameras
Camcorders
Handheld computers and smartphones (both district-owned and personal)
Projectors
Wireless slates/pads
Interactive whiteboards
Student response systems
Student Information System
Instructional software of various types
Food service software
Point-of-sale hardware
Asset tracking software and hardware
Library management software
Internal district finance hardware/software
Servers to run all of this and more
Software licensing compliance for all of this
Switches and electronics in the wiring closets
Running and terminating cable for all of this to connect
Wireless environments (ever-growing) to support mobility desires
Security cameras
Badge ID systems for the user base
Building security (so those badges can be used for building entry)
Automatic lighting (in some cases, yep)
A/C needs for the data center(s) (this hardware generates tons of heat)
Support for Student Technology Leadership Program
Assistive and adaptive technology (for special needs cases)
Telephone systems (voicemail, handsets, trunk line configurations, etc)
Video distribution systems (cable TV and other local media)
Wide-area network connecting all schools to one another
Antivirus software for all workstations
Ensuring proper OS updates/patching of all workstations
Web filtering hardware/software, updates and ongoing issues
Facebook and social networking issues (significant enough for separate mention)
Establishing policy on things like personal device use (cellular, computers)
Crafting and updating a district technology plan for all of this
Professional development for staff so THEY understand all of this
Managing maintenance agreements for some/all of this
Having a system to track/manage work orders that might be called in on any of this
Keeping track of grant opportunities to assist with some of this
Dealing with vendors who constantly try to sell some/all of this
Managing the E-Rate program, which ties to critical federal funds

As I said, I'm sure this isn't an exhaustive list, but it's a good start. Some of these items are a job unto themselves. Some can take up a huge amount of time when/if something goes wrong. There's plenty to do throughout the year and, if these folks are taking a bit of time off during the summer, it's well-deserved. More likely, their time away is brief due to the fact that the best time to update/replace most of these components is during the summer while school is not in session. For you IT workers out there, if you're dreaming of having your toes in the sand, I hope you don't read this and awake with a fear that you're in quicksand...

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